Barro Group recognises that through your dealings with us, you are placing trust in us and we want to maintain that trust. We are committed to the protection of your personal information.
This Policy should be considered in light of affiliated policies and regulatory matters (if any) such as use of emails, Spam Act, FacebookProtocols (and our social media T&Cs), and even the Do Not Call Act. Most of these mentioned may not necessarily directly deal with ‘personal information’ as defined in the Act but extends to uses of data that may incidentally include personal information.
You consent to us collecting, holding, using and disclosing your personal information in accordance with this policy.
What is personal information?
Personal information is any information or an opinion about an identified individual or an individual who can be reasonably identified from the information or opinion. Information or an opinion may be personal information regardless of whether it is true.
What personal information do we collect and hold?
telephone/mobile and facsimile numbers, profession, occupation, job title and work history, bank details, commercial credit reference details, photos and videos, personal information about your visit to one of our sites
together with any additional information necessary to deliver those products and services, respond to your enquiries and generally tocomplete any commercial transaction between us;
The personal information collected and used by Barro Group can be provided or used electronically or by conventional methods and theprinciples of protection apply equally to all information mediums.
We may also collect some information that is not personal information because it does not identify you or anyone else. For example, we maycollect anonymous answers to surveys or aggregated information about, for example, our products and services and how users use our website.
We do not collect tax file numbers or other government identifiers of individuals, except as a legal necessity. If you are an individual ororganisation carrying on a business we will collect and use the ABN of that business for our business and tax requirements
In every mode of collection or use, we follow the guidelines and rules laid down by the Australian Privacy Principles. Our compliance procedures can be overridden by legal process – law enforcement, regulatory intervention, and emergency health or safety issues all takepriority to our protocols and procedures.
How do we collect your personal information?
We will collect your personal information directly from you whenever you interact with us.
We collect the information in numerous ways – telephone, internet, email, and written correspondence. Other sources of collection of that personal information may include –
In some cases, we collect information using the services of a formal personal information collection agency or third party. Where you provide uswith personal information about someone else, you must ensure you have that individual’s consent to giving it to us, especially if it is anemployee or contractor to you.
Our on-line facilities such as web browsers, log information collectors and cookies do not collect personal data about individuals. You candisable cookies and opt out of on-line advertising, but there is a risk that in doing so, you and your business may not receive the services youhave sought from us or updates or other information pertinent to our relationship with you.
We may also collect information from third parties such as training organisations, credit agencies, referral services.
We may in selected specific circumstances, have to ask for sensitive information such as affiliation or membership of a union, or health status (including as may be applicable, COVID-19 vaccination status), and background in the context of employment and regulatory adviceprovided as part of our primary purpose. We may seek information which is expressly required by a law or regulation or is required or relevant to our purpose or the services we provide, including for our employment purposes (e.g. in the case of Workplace Health and Safety, Fair Work or Industrial Relations). Sensitive information is treated separately and more confidentially and is destroyed if it is no longerneeded for the purpose. We will require your written consent to the disclosure of information that contains sensitive information if such disclosure is required (e.g. confirmation of employment details where an employee is seeking a personal bank loan). Barro Group has relevant security measures such as restricted access to limited approved parties as and when required, for example in the case of sensitive information for employment purposes.
We may collect de-identified information about how you access, use and interact with the website. We do this by using a range of tools such asGoogle Analytics. This information may include:
Use and disclosure
Barro Group may use or disclose your personal information for the purposes:
We may grant commercial credit to an individual (in their capacity as a sole trader or partner of a partnership) who wishes to purchase ourproducts for re-supply. Before doing so, we typically obtain a commercial credit reference check. Such a check may be provided by a company who also carries on business as a credit reporting body who provides credit eligibility information about consumer credit. Where we obtain
information from a commercial credit reference check, we will apply the same practices described in this policy as if it were personal information.
How your information is stored
We take all reasonable steps and precautions to keep any personal information we hold about you secure. It is either de-identified,destroyed or returned to you if no longer needed, or stored securely in either paper or electronic form.
Any personal or other information transmitted to us online is at your own risk as we are unable to provide any assurance regarding the security of transmission.
Except to the extent liability cannot be excluded due to the operation of statute, Barro Group excludes all liability (including in negligence) for the consequences of any unauthorized access to your personal information. Please notify us immediately if you become aware of any breachof security.
How do we collect your personal information
We collect personal information directly from you where it is reasonable and practicable to do so, such as, for example, in ways including
We may also collect your personal information from third parties including, for example, your representative, credit reporting bodies, oursubsidiaries, publicly available sources of information, credit reporting agencies, business data providers, professional and/or industry associations, law enforcement agencies and other government entities etc.
We may log IP addresses (that is, the electronic addresses of computers connected to the internet) to analyse trends, administer the website,track users’ movements, and gather broad demographic information.
We may contact you via email, SMS, or other means in order to provide you with updated information or to provide you with information about our products and services or with other information. If you do not wish to receive any such information, please contact us as set out below
Disclosing your information
Disclosure of your personal information, in certain limited circumstances, to third parties is subject to privacy and confidentiality protections wedeem appropriate. Usually we disclosed information to, but not limited to:
These organisations may be located outside Australia.
How can you access, correct or delete your personal information
If you wish to access, correct or update any personal information we may hold about you, please contact our Privacy Officer as set out below. Wemay refuse access where the Act allows us to do so.
If you have a complaint or concern or an enquiry, please contact us.
Contact us: In writing to:
Barro Group Privacy Officer – PO Box 663 Carlton Sth Vic 3053
or firstname.lastname@example.org if you believe:
We will investigate your request and use reasonable endeavours to satisfy any questions that you have and to correct any errors on our part.